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FAQ

  • No Refunds 

  • No exchanges 


  • How do I change or edit always order? 

To cancel an order you placed please contact us through our contact form with your subject order cancellation followed by your order number (ex. order cancellation (#0987)​​ they’ll be no changes or edits you order once the order is placed.


  • When will my order be shipped?

Order will be placed Monday through Friday before 5 PM ET. Your order will begin processing that day or The next business day. We do not ship on holidays or weekends. If you place your order after 5 PM it will begin processing the next business day order is placed on Friday after 5 PM will begin processing on the following Monday


  • WHAT METHODS OF PAYMENT DO YOU ACCEPT? 


We accept PayPal and the following credit cards through PayPal: Visa, Master Card, Discover and American Express. 

IS MY PRIVACY AND PERSONAL INFO SECURE ON YOUR SITE?All payments accepted on the site are processed by PayPal, and as such, your information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).


  • HOW DO I GET IN CONTACT WITH YOU FOR MORE QUESTIONS?


If you have any additional questions, feel free to send us an e-mail at: [email protected] or my Facebook @Lash Addicc Or my Instagram @_Lash_Addicc_



  • HOW DO I USE DISCOUNT CODES IN YOUR SHOP?

Upon adding products to the cart, you can enter a discount code in the input field labeled 'discount code' and then click the 'update total' or 'apply' button.​​​​                                      


  • HOW DO I CHECK THE STATUS OF MY ORDER? 

 You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. A tracking number will be sent when the order is shipped. PLEASE DO NOT EMAIL ME BEFORE THE PROCESSING DAYS ARE OVER ASKING FOR AN UPDATE (simply because there is no update, I am working to fulfill your order completely and with love before your due date )        

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  • WHAT SHIPPING METHODS DO YOU USE? 


REGULAR ORDERS PROCESSING TIME 2-7 BUSINESS DAYS NOT INCLUDING WEEKENDS OR HOLIDAYS!!  All packages are shipped via USPS First Class. First Class takes up to 3-7 business days to ship anywhere in the United States. We are not responsible for any lost items during shipping. USPS should be contacted if any packages are lost. If you want coverage on your package you will have to pay $20.


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